Union Pacific has been rated North America's best performing railroad for intermodal service in 2025 in the Intermodal Service Scorecard published by the Journal of Commerce.
"We put a high value on our customers and their feedback. It's why this recognition is so meaningful, because it comes from the people and businesses we serve," said Union Pacific Executive Vice President of Marketing and Sales Kenny Rocker. "Our customers have choices and we're proud they trust Union Pacific to keep their supply chains moving."
Union Pacific was ranked the best Class I railroad for performance in intermodal service in both the Journal of Commerce's spring and fall surveys for 2025. In the latest survey, which covers the second half of 2025, the railroad received "good" or "very good" ratings from 80% of respondents. Customers gave high marks to Union Pacific's terminal gate processes for both inbound and outbound containers and for equipment availability.
Demonstrating Union Pacific's strong intermodal service performance, the railroad continued to expand and enhance its intermodal service last year with new offerings, including the opening of its new intermodal terminal in Kansas City, Kansas.
"Our intermodal service is the best in the industry, and it's going to be even stronger through our merger with Norfolk Southern," said Rocker. "Not only is single-line cross-country service a game changer for enhanced reliability and lowering costs, but customers will also have one point of contact and one invoice."
Union Pacific's intermodal network reaches more markets, more frequently than any other North American railroad. The railroad's 32,000 miles of track provide access to intermodal ramps in growing population centers across the western United States.
In August 2025, Union Pacific announced a new domestic intermodal service product, connecting the City of Industry in Southern California to the new terminal in Kansas City. Also, during that same month, Union Pacific introduced a new, truck-competitive domestic intermodal service connecting Southern California's Inland Empire to Chicago, significantly boosting its intermodal capacity.
In September 2025, Union Pacific and Norfolk Southern announced a new domestic intermodal service connecting Union Pacific customers in western and southern markets with Norfolk Southern's modernized intermodal facilities in the Louisville area.
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Union Pacific (NYSE:UNP) delivers the goods families and businesses use every day with safe, reliable and efficient service. Operating in 23 western states, the company connects its customers and communities to the global economy. Trains are the most environmentally responsible way to move freight, helping Union Pacific protect future generations. More information about Union Pacific is available at www.up.com.
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Union Pacific Media Contact: Robynn Tysver at 402-544-6037 or media@up.com
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